logo ennatuurlijkMECOMS™ establishes Customer Care and Billing Operations at Ennatuurlijk

Ennatuurlijk became an independently managed entity and had to build up its business processes from scratch. They seized this opportunity to implement MECOMS, a complete IT solution incorporating the best practices of many utility companies. The modular architecture of MECOMS was key to tackle the challenge of interfacing with several other applications. In the end, MECOMS enabled Ennatuurlijk to work more efficiently, eventually allowing them to sell their products at a lower price.


Ennatuurlijk sells heat, at 80 sites around the Netherlands. 

The customer care and billing activities of Ennatuurlijk (former Essent Heat) used to be managed in two SAP® systems. Johan Ter Borg, former Customer Office Manager recounts: "We used to manage our B2C customers with one SAP® system, and our B2B customers with another SAP® system." The decision was made to realize an Ennatuurlijk (former Essent Heat) organization that manages its own customer and connection data, with its own people, working methodology and IT-systems.


Together with its newly-acquired independence came a formidable task. Johan Ter Borg: "We faced two main challenges. In the first place, we had to acquire the necessary knowledge, skills and IT systems to run our processes independently. Secondly, the resulting system would need to be tightly integrated with other systems on several levels". Therefore, Ennatuurlijk launched a project, called HEATFIELD, to find and implement a solution, on a limited budget and in a very short time frame.

Starting from scratch

MECOMS™ was implemented at Ennatuurlijk to manage customer contacts, billing (yearly invoices, final payments and incidental invoices) and debt collection (collections, reminders, demand notes and transfers to collection agencies). Furthermore, the MECOMS system at Ennatuurlijk had to interface with Generis™ for collections and validation, SAP® FICO for financials and Ultimo™ for connection/meter registers. It also had to link to an Internet self-service (MECOMS™ Web Portal) and bank interfaces.

Within budget

Unlike many comparable projects, HEATFIELD was finished after a mere ten months and it has stayed well within its budget. Johan Ter Borg: "MECOMS™ is attractively priced, but its main advantage is that it enables us to work more efficiently. And eventually this allows us to sell our products at a lower price."

Integrated Utility
Functional Scope: 
Billing and Credit Management
Contract Management
Country Pack
Customer Communication
Customer Management
Interaction Management
Market Communication
Product Management
Process Scope: 
Report & Control
Bill & Collect